Refund & Cancellation Policy

1. Scope

This policy applies to the one-time MyTradeDesk Pro upgrade (₹999, all inclusive) sold by ProdigiAI and processed via Razorpay.

2. Try before you buy

The Free plan gives you 50 trades a month with no time limit and no card required. We strongly recommend using it first to confirm the app fits your workflow before upgrading.

3. Refund window — assessed case by case

You may request a refund within 7 calendar days of payment. Requests are assessed case by case — this is not an automatic or unconditional money-back guarantee. Email support@mytradedesk.in from the address registered to your account, with your Razorpay payment ID and the reason for the request.

We generally approve requests where the product did not work as described, where you were charged twice, or where you upgraded by mistake and have made little or no use of Pro features. We generally decline requests made after extensive use of Pro features, or where the request is based on trading losses.

We will respond to every refund request within 15 days, with reasons if we decline.

4. After the 7-day window

Because Pro is a one-time lifetime licence with no recurring charge, refunds are not available after the 7-day window, except where required by applicable consumer-protection law.

5. Cancellation

There is nothing to cancel: Pro is a one-time payment with no subscription, no renewal and no auto-debit. You will never be charged again.

6. Processing

Approved refunds are issued to the original payment method via Razorpay within 5-7 business days. Your account reverts to the Free plan when the refund is processed.

7. Failed or duplicate payments

If you were charged but your account did not upgrade, write to support@mytradedesk.in with your Razorpay payment ID. We reconcile within 2 business days. Duplicate charges are refunded in full and are not subject to case-by-case assessment.

8. Disputes and chargebacks

Please contact us before raising a chargeback so we can address your concern. Accounts with successful chargebacks may be suspended.

9. Escalation

If you are not satisfied with our decision, escalate to our Grievance Officer:
Varun Chatlani · varun@prodigiai.org · +91 93217 27752
ProdigiAI, Mumbai, Maharashtra, India

Grievances are acknowledged within 24 hours and resolved within 15 days.